Tag: passenger experience

4 articles

Singapore's National Carrier: What Makes It Consistently Ranked Among the World's Best

You've seen the headlines year after year: Singapore Airlines named World's Best Airline. It's become almost expected, like hearing that Swiss watches are precise or Italian leathe

Finding Its Footing at Thirty Thousand Feet Above the Nile

Look at the tail fin of an EgyptAir aircraft on the tarmac, and you will see the golden falcon of Horus. It is a striking piece of branding, invoking a deity associated with the sk

The Anatomy of an Unscheduled Landing: What Really Happens When a Flight Diverts

There is a distinct shift in the atmosphere of an airplane cabin when the pilot’s voice comes over the intercom to announce a change of plans. The low hum of conversation stops. Pa

The Quiet Revolution Above the Clouds: How the Boeing 787 Changed the Way We Fly

There’s a moment, about twenty minutes after takeoff, when you realize something is different. The air doesn’t feel as stale. The throbbing headache that often accompanies long-hau